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Korean Mall

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Home  >  Help  >  Main
  • How long does it take to replace my item?
    Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 business days.
  • Note:
    All prepaid orders (Mastercard, Visa, AMEX, JCB, Alipay, Paypal, Tenpay, UnionPay) are automatically refunded.
    *In the case of weather disturbances and other natural calamities, please refer to the website for updates as lead time may vary.
  • How do I return an item?
    Before returning an item, please check our Koreanmall Return policy Below to make sure your item is eligible for return.
    The Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
    Countdown period (14 calendar days) will depend on the policy applicable to the item.
  • For which reason can I return an item?
    You may want to return your item due to any of the following reasons:

    Reasons for return YOUR RETURN MUST BE:
    New condition Sealed condition Complete (free gifts, accessories, original packaging) Not damaged Tags & labels attached
    Damaged x x x
    Defective x x
    Does not fit
    (for fashion items)
    International products
    Not as advertised x
    Wrong item delivered
    Sealed product should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on box / packaging only
    Missing parts / items x x
    Change of mind
    * Only applies for
    satisfaction Guaranteed

    x : Not Required | ✓: Required
  • What are the reimbursement options available?
    Reasons for Return Options for Reimbursement:
    Voucher Refund Replacement
    Does not fit
    (for footwear and apparel)
    International products

    Not as Advertised
    Wrong item delivered
    Missing parts / items
    Change of mind
    * Only applies for
    satisfaction Guaranteed

    x : Not Acceptable | ✓: Acceptable
  • How long is the quality evaluation process?
    The Quality Evaluation process would start as soon as the item is received at the warehouse.

    This process would normally take 48 Business hours but may extend due to the following reasons:
    Fortitous Events (Acts of Nature, Government driven circumstance) Electronic Items that would require additional testing
    Items that would require Merchant testing and QC
  • How do I track my return status?
    You can track return status using the tracking number provided to you by our logistics partner or via our http://www.koreanmall.com/app/mypage/order_list
  • How soon will I receive my refund?
    Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, depending on your original payment method.

    You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.

    If the refund does not arrive after the next two months’ statements,
    please contact your issuing bank or party directly for support.
    - You can submit refund requests up to 15 days after you have received items.
  • I have bought an item on promotion or with a voucher. What amount will you refund me?
    For the items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.
    For example: If you purchased an item on sale for $ 100 and its original value was $ 1,800, we will refund you $ 100.

    If you purchased an item with a voucher, we will refund you the amount you paid for the item and
    provide you with a replacement voucher with the same value as the original voucher.
  • What is 200% refund?
    We assure you that KoreanMall only sells Genuine Items. If you receive a counterfeit item we will refund double the price.